Case Study: Verisk minimizes alert noise and speeds incident resolution with New Relic and AWS DevOps Agent

Verisk slashes alert volume by 59% with New Relic

Verisk, a strategic data analytics and technology provider for the insurance industry, faced significant alert fatigue and operational noise as it scaled its infrastructure. This threatened uptime and compliance for its business-critical applications. To overcome this challenge, Verisk partnered with New Relic and its Intelligent Observability platform to establish an automated, intelligent monitoring system.

By integrating the New Relic platform with the AWS DevOps Agent, Verisk automated root-cause investigations and optimized its alert architecture. The solution from New Relic delivered a dramatic reduction in alert volume by 59%, cut mean time to resolution by nearly 50%, and successfully correlated an additional 45% of duplicate incidents. Furthermore, Verisk used New Relic to audit its data pipelines, which led to a 17% reduction in weekly telemetry data ingestion costs.

Verisk