Case Study: Vault Health reduces MTTR to under 15 minutes with New Relic

Vault Health reduces MTTR to under 15 minutes

Vault Health, a U.S. digital healthcare tech company serving more than 12 million patients, needed better visibility across its rapidly scaled 24/7 platform to deliver a reliable customer experience. As its systems, features, and product lines expanded during the COVID-19 surge, the company turned to New Relic and its Errors Inbox capability to understand how applications were communicating and to quickly detect issues across the stack.

With New Relic, Vault Health centralized error detection, triage, and resolution across engineering, QA, CRE, and SRE teams, giving them full visibility into web transactions, APIs, and messaging flows. This helped streamline testing and release cycles, uncover issues proactively, and reduce mean time to resolution to 15 minutes or less, improving service quality and helping customers avoid disruptions.

Vault Health

Tommy Harke

Vice President of Engineering and Architecture