Case Study: Ticketfly reduces errors by 98%, slashes response time and boosts customer satisfaction with New Relic Platform

Ticketfly Slashes Error Rates, Cuts Response Time and Increases Client Satisfaction with Help from New Relic Platform

Ticketfly is a data-driven ticketing and marketing platform serving promoters and venues across North America. Rapid, triple-digit growth and a hybrid environment of Scala, Java/Grails and hundreds of WordPress storefronts created stress on the system: the team needed 10x better performance, continuous visibility to support rapid deployments, and a way to reduce growing error rates before they impacted venues and customers.

Ticketfly adopted the New Relic Platform to unify metrics, add plugins (BlazeMeter, F5, Memcached, MySQL), and build real‑time dashboards and wall monitors — including a CFO view of live sales. In a 12‑week period during a 300% traffic surge they cut WordPress errors by 98%, brought ticket‑purchase errors to 0%, improved average response time from 800 ms to 250 ms, and raised customer satisfaction by 25%, leaving most system components effectively error‑free.

Ticketfly

Matthew Baird

VP of Engineering