Case Study: The Access Group achieves 99% less alert noise and lower cloud costs with New Relic

The Access Group takes alert noise down by 99% to focus on innovation and shipping

The Access Group, a major provider of business management software across the U.K., Ireland, and Asia-Pacific, needed better uptime and reliability across its hybrid, multi-cloud environment. With more than 60,000 customers, its engineering teams were overwhelmed by alert noise and lacked a centralized view of system performance, making it hard to quickly identify critical issues and focus on scaling and shipping features. New Relic application performance monitoring (APM) was used to unify visibility across systems and improve incident management.

With New Relic, The Access Group automated and streamlined alerts, reduced notification noise by 99%, and cut investigation time dramatically. The company also identified slow processes faster, rewrote internal code that had been misattributed to a third party, and reduced cloud usage costs by about £1,000 per month by lowering database usage from 60% to 25%–30%. New Relic helped The Access Group proactively resolve issues and free engineers to focus on innovation and mission-critical work.

Access Group

Richard Bowen

Data Architect