Case Study: Telenor Group achieves full-stack visibility and better user experience with New Relic

Telenor Keeps the Lines of Communication Open With Help From New Relic

Telenor, a global telecommunications leader serving roughly 170 million customers, relied on Telenor Digital to build and operate next‑generation services across apps, websites, and infrastructure. Facing the need to guarantee fast, secure logins and seamless connectivity across regions and devices while adopting a DevOps/CI‑CD model, Telenor needed full‑stack observability to measure end‑user experience, detect issues early, and avoid customer churn.

By deploying New Relic (APM, Browser, Infrastructure, and Synthetics) Telenor gained unified dashboards, alerts, and synthetic phone‑in‑the‑loop tests that reproduced authentication flows and frontend/backend behavior. The result was improved user experience and authentication security, consistently high uptime, faster problem detection and resolution, and engineering teams freed to focus on innovation and continuous delivery.

Telenor Group

Paul Rene

Staff Engineer