Case Study: Solware achieves scalable growth and improved customer experience with New Relic

Solware Aims for the Perfect Digital Customer Experience With New Relic

Solware, a French software company with Auto and Life business units, delivers SaaS solutions for car dealerships and healthcare providers and serves tens of thousands of users (20,000+ for winmotor, 100,000+ for easysuite, with ~6,000 daily connections). Rapid feature releases, strict health-data regulations, and mixed web/mobile clients made it hard to pinpoint performance issues, causing slow incident resolution, customer complaints, and an unsustainable model for planned growth.

Solware implemented the New Relic Digital Intelligence Platform (APM, Browser, Synthetics, Mobile, Insights) to gain end-to-end visibility within hours, surface bottlenecks, and monitor systems on a live operations wall. The result: faster diagnostics, drastically fewer incidents, clearer mobile troubleshooting, improved application quality and customer satisfaction, scalable growth without hiring at least three additional staff, and New Relic embedded in its next-generation stack.

Solware

Yannick Franҫois

CIO