Case Study: Serko drives conversions with New Relic observability

Serko - Customer Case Study

Serko, a software and technology company serving the travel industry, needed better visibility into customer flows across its product to improve the customer experience and drive conversions. With its observability approach evolving over time, Serko turned to New Relic to help monitor core journeys and proactively spot issues affecting the funnel.

New Relic helped Serko implement SLOs across much of its system and gain visibility into each stage of the funnel, allowing the team to identify and fix problems before they affected users. As a result, Serko reports faster issue detection, more productive engineering time, and total visibility into search and other key flows that ultimately drives conversions.

Serko

Craig McGuff

Senior Engineering Manager