Case Study: Schawk Digital Solutions (SDS) cuts issue-identification time 75% and saves 3 FTEs/year with New Relic

Schawk Digital Solutions - Customer Case Study

SGK (formerly Schawk) is a global brand development and activation company whose Schawk Digital Solutions (SDS) division operates BLUE, a Java-based, multi‑tenant web platform used by more than 60 clients and thousands of users. SDS needed a fact‑based way to diagnose performance problems and validate SLAs—user reports were often anecdotal—and wanted a SaaS monitoring solution to avoid complex hosting, firewall work, and hiring full‑time monitors.

SDS chose New Relic to centralize real‑time visibility (Real User Monitoring, transaction traces, Apdex alerts, app map and plugins for SQL/AWS) and automate KPI reporting. The platform cut time to identify problem sources by 75% (about 3 hours saved per incident), reduced time to resolution by ~1 hour, eliminated the need to hire two monitoring specialists (about 3 FTEs saved per year), improved SLA credibility with clients and prospects, and shifted the team to metrics‑driven troubleshooting.

Schawk Digital Solutions

Kamila Bajaria

Senior Director of Infrastructure Systems