Case Study: Ryanair achieves real-time performance visibility and faster issue resolution with New Relic

Ryanair’s uses real-time data to see key metrics

Ryanair, Europe’s largest low‑fare airline with about 1,800 daily flights and nearly 120 million passengers a year, relied on a four‑person operations team to keep its high‑traffic website running for more than 1.3 million daily visitors. The team could tell when pages slowed or failed but had little visibility into where problems originated across a complex mix of backend systems and third‑party services, making troubleshooting slow and disruptive to bookings, check‑ins and other customer flows.

Ryanair deployed New Relic APM and Insights as a single, fully instrumented source of truth across development and production, using real‑time dashboards, NRQL queries and alerts to monitor seats sold, payments, check‑ins and more. The solution enabled minute‑by‑minute diagnosis of third‑party issues, fraud and scraping, reduced troubleshooting from hours to minutes, provided shared visibility for technical and business teams, and let the four‑person team support multiple sites and a microservices architecture without adding headcount.

Ryanair

Declan Costello

Infrastructure and Operations Manager