Case Study: RunSignUp achieves reliable, high-performance online race registration and 99.9%+ uptime with New Relic

RunSignUp runs with New Relic to improve online registration and race management

RunSignUp, founded in 2009, provides cloud-based race management and embedded online registration for race directors, timers and running clubs. As the service scaled to thousands of races, the team struggled with limited visibility into real user response times, semi-manual monitoring, and the need to handle intense traffic spikes (10k–50k registrants) while maintaining a 99.9%+ uptime commitment.

By adopting New Relic’s SaaS—alerts, server monitoring, Real User Monitoring and Transaction Traces—RunSignUp gained real-time visibility, quickly diagnosed issues (for example excessive Facebook API latency), and scaled monitoring across dozens of AWS servers during peak events. The result was consistent performance and 100% uptime, faster troubleshooting, more developer time for new features, and the ability to provide customers detailed performance reports.

RunSignUp

Bob Bickel

CEO and Founder