Case Study: Riot Games achieves centralized observability and improved player experience with New Relic

Riot Games optimizes player experience and engineering workflows with an all in one platform

Riot Games, maker of League of Legends—one of the world’s most-played PC games—needed to protect a player-first experience across a large, microservices-driven architecture. Its homegrown metrics, logging, and alerting tools couldn’t scale as new games and teams were added, data and tooling were fragmented, queries and workflows slowed, and alert noise made it hard to triage issues quickly.

Riot standardized on New Relic (APM, Logs, Metrics, Synthetics, Dashboards), rolling it out across teams to centralize telemetry. Team-segmented log and metric stores dramatically improved query responsiveness and scalability, baseline-centric alerting reduced noise, and unified observability clarified cross-service dependencies—speeding incident resolution and improving engineering workflows while benefiting from a collaborative vendor relationship.

Riot Games

Justin Hawkins

Engineering Manager