Case Study: Purplle achieves 70% faster incident resolution with New Relic

Purplle cuts incident resolution time by 70% with New Relic

Purplle, an e-commerce company, faced challenges with fragmented monitoring systems as it scaled its quick commerce network to serve 70 million monthly active users. This hindered its ability to manage its technology and deliver optimal customer experiences. To address this, Purplle partnered with New Relic.

By implementing New Relic, Purplle unified its technical and business metrics into a single dashboard. This shift to a proactive observability model allowed the company to accelerate its incident resolution time by 70%. The solution from New Relic enabled Purplle to optimize its e-commerce operations at scale and become a more business-driven tech organization.

Purplle