Case Study: PicPay reduces incidents by 65% with New Relic

PicPay cuts incidents by 65% with alerts and telemetry data

PicPay, a fast-growing financial services company serving millions of active users, was struggling with slow, cumbersome incident management and alert fatigue as it scaled. To improve alerting and telemetry workflows, PicPay turned to New Relic’s alerting and observability capabilities to better manage incidents and reduce downtime.

New Relic helped PicPay centralize logs and telemetry data, set alert standards, and create dashboards for real-time executive visibility. The results were significant: incident volume fell by 65%, mean time to resolution improved by 30%, annual downtime dropped by 51%, and the company reported a 191% return on investment, along with a 10% lift in revenue from both existing and new customers.

PicPay

Andrey Ferreira

Tech Manager Command Center