Case Study: Phlexglobal achieves real-time performance visibility and faster issue resolution for its eTMF on Azure with New Relic

Phlexglobal Uses New Relic to Gain Visibility into Performance of Electronic Trial Master File Platform on Azure Cloud

Phlexglobal, a provider of electronic trial master file (eTMF) solutions for life sciences, moved from a paper-based services model to a cloud-first, DevOps-driven technology business running on a hybrid Microsoft Azure environment with Kubernetes. During this rapid modernization the company lacked end-to-end visibility into application and infrastructure performance, meaning issues were often only discovered after clients experienced slowdowns.

By adopting New Relic (infrastructure monitoring, APM, browser and synthetics), Phlexglobal gained real-time, correlated visibility across apps, databases, and Kubernetes clusters, enabling proactive monitoring, automated load testing, and deep tracing of microservices. The result was faster diagnosis and resolution of performance bottlenecks, measurable reductions in wait times, higher employee productivity, more self-sufficient developers and support teams, and improved customer satisfaction—making monitoring an integral part of their development and cloud strategy.

Phlexglobal

Barry Sacks

Chief Technology Officer