Case Study: Pharmacy2U achieves scalable, clinically safe online pharmacy growth with New Relic

Pharmacy2U responds to surges with quality customer experience

Pharmacy2U, the United Kingdom’s largest online pharmacy, needed to keep its repeat prescription service clinically safe and highly available while demand surged during the pandemic and the company migrated from on-premise systems to Microsoft Azure. As the business scaled, it needed better visibility across applications, databases, and infrastructure to quickly spot and resolve issues before they affected patients. New Relic One was used to provide that observability.

New Relic helped Pharmacy2U monitor its digital service in real time, troubleshoot faster, and track the performance of applications and microservices during the Azure migration. The result was stronger uptime, improved customer experience, and greater confidence in service reliability, while saving time and money. Pharmacy2U also grew from dispensing 650,000 items a month to over 1 million, with New Relic supporting the stability needed to sustain that scale.

Pharmacy2U

Dan Brown

Technical Solutions Architect