Case Study: Open Universities Australia achieves proactive, end-to-end monitoring and faster issue resolution with New Relic

OUA Becomes More Proactive and Fixes Problems Quickly After Switching to New Relic

Open Universities Australia (OUA) is a Melbourne-based leader in distance education that offers hundreds of degree programs and VET courses. After a 2016 strategy shift and large digital transformation, OUA’s tech stack became fragmented—Sitecore, AWS-hosted apps, Salesforce and other systems used separate monitoring tools—making it hard to identify root causes and manage performance across the end-to-end student experience.

OUA reinstated New Relic APM as a single digital intelligence platform across its website, CRM, ERP and integrations, with quick, low-effort deployment and strong cloud integration. The unified view let smaller teams fix issues faster and proactively resolve problems before users noticed, enabled live SLA reporting, sped up leaner releases, and drove a 20–30% reduction in infrastructure with significant cost and efficiency gains; OUA is now expanding New Relic across more environments.

Open Universities Australia

Srini Nori

Head of design, Build, Test, and Implement