Case Study: ORIX Corporation improves MTTI and drives product revenue growth with New Relic

ORIX improves MTTI by 85% with New Relic

ORIX Corporation, a Japanese financial services group, faced a challenge with its PATPOST AI-OCR product. Despite growing adoption, a lack of real-time insight into product usage hampered their ability to understand customer behavior and improve features, impacting their customer engagement and sales expansion strategy. To address this, they turned to the New Relic observability platform.

By implementing New Relic, ORIX achieved full-stack observability, providing real-time usage dashboards for its engineering, sales, marketing, and customer success teams. This solution delivered significant measurable impact: the mean time to identify (MTTI) the cause of failures was reduced by over 85%, from 15 minutes to just 1-2 minutes, and the mean time to resolve (MTTR) customer issues was cut in half to 10 minutes on average. New Relic enabled ORIX to transform product usage data into a platform for business growth.