Case Study: Open Financial Technologies cuts errors by 90% with New Relic

Open Financial Technologies consolidates to cut errors by 90%

Open Financial Technologies, a fast-growing neo-banking platform in Asia Pacific, was struggling with tool sprawl and manual monitoring across infrastructure, security, and logs. The team lacked clear visibility into application health and traffic, so customers often reported issues first. Open selected New Relic as its observability partner to replace multiple disconnected tools and create a single source of truth.

New Relic implemented an all-in-one observability solution for Open’s critical applications and APIs, with dashboards, alerts, and integrations with Slack and PagerDuty. The results were significant: a 90% decrease in errors, a 97% reduction in MTTR for high-urgency incidents, and a 2.3 TB daily drop in data ingest. New Relic also helped Open better categorize alerts and improve application availability and customer experience.

Open Financial Technologies

Sharmila Kumar

Associate Director of Engineering