Case Study: EveryMatrix achieves high availability and superior player experience with New Relic

Online Gaming Tech Giant Wins Big Bet with New Relic

EveryMatrix, a global online gaming technology provider serving casinos, sports betting and payments, needed to ensure extremely high availability and a superior player experience across a complex, modular platform run by multiple, distributed business units. As the company shifted to fewer, larger clients with stricter SLAs and faced sudden market changes (notably the COVID‑19 pivot from sports betting to e‑sports and casino), disparate teams struggled with inconsistent monitoring and slow incident resolution.

EveryMatrix adopted New Relic (APM, Browser, Infrastructure, Insights) as a single source of truth, giving teams instant, correlated visibility down to transactions, servers and database instances. That unified observability let teams mobilize in under three minutes, diagnose and eliminate recurring issues (including Kafka incidents), speed capacity planning, and expose performance dashboards to clients—resulting in faster troubleshooting, improved platform stability and stronger client trust.

EveryMatrix

Mihnea Dobre

Group CTO