Case Study: HauteLook reduces downtime by 80% with New Relic Dashboards

Nordstromrack.com HauteLook Reduces Downtime by 80% Using New Relic Insights

The customer, Nordstromrack.com | HauteLook, needed to reduce downtime and gain visibility into its diverse technology stack to troubleshoot performance issues and analyze data from its massive fulfillment center. They were struggling to identify the source of problems and leverage their data to meet a critical same-day shipping SLA and business growth goals. The vendor, New Relic, provided its APM and Insights products to address these challenges.

Using New Relic's intuitive dashboards and real-time analytics, technical and non-technical teams could quickly monitor performance and identify inefficiencies. The solution implemented by New Relic resulted in an 80% reduction in downtime hours over five weeks. It also enabled a 25 times faster image load time and provided the data-driven insights necessary to improve fulfillment operations and reduce costs, ultimately enhancing the customer experience.

Hautelook

Roger Hoffmann

Vice President of Technology Operations