Case Study: Nimble achieves real-time observability and faster conversions with New Relic

Nimble Takes Holistic Observability Approach Thanks to New Relic

Nimble is an Australian fintech that has pioneered paperless lending and grown into personal and car loans for millions of customers. As Nimble scaled, the team lacked visibility into the digital customer journey—why users abandoned applications or where conversions stalled—so they needed a true observability platform to take the guesswork out of customer acquisition and improve the online experience.

By adopting New Relic (APM, Infrastructure, Browser, Mobile and Insights) integrated with their AWS and Terraform stack, Nimble gained real‑time dashboards and end‑to‑end tracing that let teams spot and resolve issues in minutes. That visibility enabled proactive fixes (one issue was identified and remediated in about 15 minutes, saving the application), resulting in smoother conversions, better customer experience and improved retention.

Nimble

Jason Barry

Chief Digital and Innovation Officer