Case Study: Nike achieves faster eCommerce performance and reduced MTTR with New Relic

Nike eCommerce team makes fast online service faster with help from New Relic

Nike, a leading global athletic footwear and apparel company, relied on nike.com and associated eCommerce apps for roughly $650M in revenue, so site performance directly affected the business. The web production team lacked a single pane of glass for production visibility—incident notifications, performance triage and root-cause insight were slow or fragmented, and traditional on‑premise monitoring was too costly and complex.

Nike adopted New Relic for its SaaS model, ease of installation and rich feature set (dashboards, database analytics, topology mapping and Real User Monitoring). That visibility quickly exposed slow SQL and transaction bottlenecks, letting the team act proactively. The result: reduced MTTR, real-time performance awareness tied to deployments, better launch planning and SLA reporting, and improved collaboration with marketing and product teams so issues are found and fixed before customers notice.

Nike

Kevin Bartholomew

Web Production Support Manager