Case Study: RimuHosting achieves reliable 24/7 performance for thousands of servers with New Relic

New Zealand VPS provider RimuHosting keeps thousands of servers humming with New Relic

RimuHosting is a New Zealand VPS provider founded in 2003 that runs thousands of virtual servers for thousands of customers with a compact, non-hierarchical team. When the company began seeing unexplained performance degradation and mounting monitoring overhead, its existing tools proved slow and ineffective at diagnosing issues—putting 24/7 uptime for critical control-panel servers at risk and increasing support strain on the small staff.

RimuHosting adopted New Relic because it was fast to install and easy to use; the team and their customers now rely on its transaction traces, monitoring and alerts as a first step for troubleshooting. New Relic enabled rapid root-cause fixes (for example resolving memory-crashing WP-Cron jobs and diagnosing Ruby on Rails errors in under 24 hours), reduced support demand, improved resource efficiency (one customer moved 100 sites onto ~1GB RAM rather than 4GB), and helped RimuHosting support more customers with the same small team.

RimuHosting

Liz Quilty

Linux System Administrator