Case Study: Netshoes achieves 30% faster problem resolution and optimized website performance with New Relic

Netshoes Group Uses New Relic to Constantly Improve Website Performance and Customer Experience

Netshoes Group is the world’s largest pure‑play e‑commerce sporting goods retailer, serving more than 50 million monthly visitors across Brazil, Argentina and Mexico. As it prepared to migrate to a new e‑commerce platform, the company needed a single monitoring solution that could link application and infrastructure performance with user experience and business metrics—something traditional tools couldn’t provide.

A partner recommended New Relic, which Netshoes implemented quickly to monitor APM, Synthetics, Browser and Insights. The tool helped pinpoint database bottlenecks, accelerate the migration, and cut troubleshooting time by about 30%, while driving near‑100% availability. Real‑time dashboards now connect IT and marketing, improving decision‑making and customer experience, and Netshoes continues to expand use of Insights to tie technology data to user behavior.

Netshoes

Eduardo Berti

IT Infrastructure Manager