Case Study: MultiPlan achieves 56% reduction in average response time with New Relic

MultiPlan Sees 56% Reduction in Average Response Time with Help from New Relic

MultiPlan is a healthcare cost-management company serving 67 million consumers and processing up to 140 million claims annually across a complex Java/Oracle/VMware environment with nearly 400 applications and 100 web services. Rapid growth and limited visibility into that service-oriented architecture led to recurring performance problems and even a multi-day outage, with customers often detecting issues before the company could.

MultiPlan adopted New Relic’s SaaS monitoring—deployed in minutes—to gain cross-application tracing and real-user visibility, which revealed root causes like missing caching and misconfigured servers. Over the course of a year, targeted fixes cut the portal’s average response time from 6.71s to 2.93s (a 56% reduction) and enabled proactive alerts that prevent user-facing outages.

MultiPlan

David Gale

Technical Architect