Case Study: Migros (Swiss retail cooperative) achieves reliable hybrid-environment performance with New Relic

Migros Ensures the Health of Its Hybrid Environment to Deliver Value for Its 2 Million Member Retail Cooperative

Migros, Switzerland’s largest retail cooperative serving 2 million members, operates a complex hybrid IT environment of roughly 300 customer‑facing applications and microservices—both custom and third‑party—running across on‑premises and cloud infrastructure. That complexity, plus a move to standardize deployments, created a need for streamlined monitoring and faster root‑cause identification to protect the online and mobile shopping experience.

Migros deployed New Relic (APM, Browser, Insights) across its stack to get end‑to‑end visibility, quickly pinpoint performance issues, and monitor user experience. The platform helped the team catch problems during a nine‑to‑four data‑center consolidation, simplified monitoring of hundreds of apps, enabled targeted optimization to improve customer experience, and fostered greater collaboration and transparency as the organization moves toward DevOps.

Migros

Alain Petignat

Head of Online Development and Operations