Case Study: Kmart achieves 99.9% uptime with New Relic APM, Browser, and Synthetics

Kmart achieves 99.9% uptime with APM, browser and synthetics

Kmart, one of Australia’s largest retailers, needed better visibility into its digital operations as it re-platformed in 2020 to support its omnichannel growth. The company wanted to improve website and POS performance, strengthen resilience, and understand how customers were navigating its site and checkout journey. Kmart turned to New Relic for real-time observability, using APM, browser monitoring, and synthetics.

New Relic helped Kmart gain end-to-end visibility across its stack, moving beyond alerts to actionable data for product and experience improvements. As a result, Kmart achieved 99.9% uptime and improved its ability to monitor performance across online and in-store systems, supporting a better customer experience and more data-driven operations.

Kmart

Nicholas Potesta

Technical Lead