Case Study: Kissht achieves 25% lower observability costs and faster issue detection with New Relic

Kissht cuts observability costs by 25% with New Relic

Kissht, India’s digital lending platform, needed better uptime and reliability as it scaled 200+ microservices and millions of loan transactions. With fragmented monitoring and limited visibility, the team struggled to quickly identify bottlenecks, resolve incidents, and reduce alert noise. Kissht turned to New Relic for unified observability, using APM and distributed tracing to support its high-stakes fintech operations.

New Relic helped Kissht consolidate metrics, traces, and logs into a single view across 800+ entities, speeding root cause analysis and enabling faster, more collaborative incident response. The results included a 25% reduction in observability costs, more than 30% less alert fatigue, a 100-minute drop in MTTD, over 20% lower P95 API latency, and roughly 2% better uptime during peak periods.

Kissht

Sandeep Kadam

Chief Technology Officer