Case Study: KCOM achieves intelligent capacity management and improved application performance in AWS with New Relic

KCOM Partners With New Relic to Deliver Insight and Intelligent Capacity Management in AWS Environment

KCOM, a UK-based IT services provider and AWS Premier Consulting Partner, helps enterprises and public-sector organisations modernise legacy infrastructures and deliver flawless digital customer experiences. As customers moved critical apps to the cloud, KCOM faced the challenge of managing complex, dynamic capacity and maintaining service performance—risking overprovisioning and slower fault resolution without sophisticated end-to-end application performance monitoring.

After piloting New Relic with customers like Eurostar, KCOM standardised New Relic APM, Browser, and Synthetics in its reference architecture and CI/CD pipeline, using dashboards, alerts, and deploy markers to pinpoint root causes and visualise service impact in real time. The solution improved SLA compliance, sped up issue resolution, supported DevOps/CI‑CD workflows, increased visibility for intelligent capacity decisions, and reduced unnecessary infrastructure spend.

KCOM

Steve Sell

Cloud Delivery Manager