Case Study: iTesso achieves better Azure utilization and cost savings with New Relic

iTesso Optimizes Utilization of Azure Platform with Help from New Relic

iTesso, a Netherlands–based provider of cloud-native property management and reservation software for global hotel chains, struggled to get system-level visibility into its complex Azure environment. Native platform tools only showed machine-level metrics, so performance problems often went undetected until customers complained, making root-cause diagnosis slow and reactive.

After deploying New Relic—recommended by Azure experts—iTesso gained end-to-end monitoring and transaction tracing with minimal setup. The team quickly identified underutilized VMs and downsized to save costs, and pinpointed a database error that, once fixed, cut reservation save time by 50% and improved overall response times by 30% in two months, while speeding up diagnostics and boosting IT productivity.

iTesso

Maarten Groeneweg

Quality Assurance Agent