Case Study: Insurance Australia Group achieves accelerated digital transformation and real-time observability with New Relic

IAG Accelerates Digital Transformation With New Relic

Insurance Australia Group (IAG), the largest general insurer in Australia and New Zealand, embarked on an ambitious digital transformation as digital transactions grew from 20% to over 50%. Rapid growth exposed gaps in real-time visibility and left production monitoring fragmented across siloed teams, making it hard to see customer-facing performance issues and quickly troubleshoot outages.

IAG adopted New Relic to centralize observability, rapidly diagnosing a payment gateway blockage within minutes during an outage and then rolling the tool out across apps and replacing legacy monitoring. The result: a single source of truth, faster incident resolution, developers owning production performance, mobile-accessible dashboards, rapid COVID-era scaling, and better ability to measure customer outcomes.

Insurance Australia Group

Daragh Martin

Manager, Engineering Practices, Engineering Excellence