Case Study: HT Digital achieves seamless performance scaling for 250M monthly users with New Relic

HT Digital optimises performance for its 250m monthly users

HT Digital, the digital arm of Hindustan Times serving around 250 million users a month, needed a better way to connect technology performance with business outcomes. It struggled to measure how metrics like response time, uptime, and user experience affected revenue, SEO, and other KPIs, and evaluated tools before choosing New Relic for observability and real-time monitoring.

New Relic gave HT Digital a unified “single pane of glass” across websites, apps, and backend systems, with dashboards used by tech, product, and analytics teams to improve operations and optimize performance. As a result, HT Digital improved core web vitals and SEO-related metrics from “poor” to “good,” with scores rising from about 20 to 96–100, while also gaining faster development cycles and fewer missed support issues.

HT Digital

Shubham Srivastava

Chief Technology Officer