Case Study: Hiscox UK gains real-time customer and operational insights with New Relic

Hiscox UK delivers real-time customer insights and builds dashboards in 1 hour with New Relic

Hiscox UK, a leading specialist insurer, faced the challenge of needing deeper, real-time visibility into its digital services to maintain its elite customer experience as its customer base scaled. The company required a more sophisticated approach to technical oversight to proactively manage performance and operational issues. Hiscox UK partnered with New Relic to consolidate its observability platform onto a single tool.

New Relic provided a flexible, data-first platform that enabled Hiscox UK to build custom dashboards for both technical and business stakeholders. This delivered real-time insights into customer behavior and system performance, breaking down silos and fostering data-driven decision-making. The solution empowered marketing teams with self-serve analytics, improved incident resolution times, and allowed for the setting of more accurate performance benchmarks. As a result, New Relic helped transform a mandatory tool migration into a global observability strategy that delivered actionable insights across the entire business.

Hiscox UK