Case Study: Hearst achieves rapid incident response and faster feature delivery with New Relic

Hearst Headlines New Digital Content Platform with Help from New Relic

Hearst, the long-established global media company, rebuilt its digital publishing stack (Media OS) with DevOps, agile practices and a microservices architecture to accelerate innovation. As traffic spiked and complexity grew, teams faced scalability and performance problems and relied on slow, manual log analysis and ad-hoc tracing—creating a clear need for a software‑analytics solution to speed troubleshooting and anticipate issues.

Hearst deployed New Relic APM and Browser across the organization, quickly spreading to 16 groups, to gain end-to-end visibility and granular, real‑time alerts that pinpoint bottlenecks in code, databases, and caches. The result: priority‑1 issue response times fell from hours to minutes, feature releases sped up with far fewer rollbacks, SLAs are easier to meet, and teams can make faster, data‑driven decisions.

Hearst

Allen Duan

CTO