Case Study: Global Processing achieves faster onboarding and reduced downtime with New Relic

Global Processing uses New Relic AI for fast engineer onboarding

Global Processing, a financial services company in Latin America, needed a better way to manage the complexity of its many APIs and reduce alert fatigue that was slowing down incident response and increasing downtime risk. After trying several APM tools, the company switched to New Relic, including New Relic AI and application performance monitoring, to improve observability and support faster onboarding.

New Relic helped Global Processing centralize monitoring, filter out noisy alerts, and automatically log incidents in its ticketing system. As a result, incident volume fell by 50% in two months, mean time to resolution improved by 30%, and engineers mastered NRQL 10% faster, helping teams spend less time on manual tasks and more time preventing issues and improving service.

Global Processing

Santiago Lator

Observability Team Lead