Case Study: Gett achieves faster incident detection and resolution with New Relic

Gett reduces MTTR by 50%

Gett, the ride-hailing company based in Tel Aviv and New York, needed better visibility across hundreds of microservices to quickly detect and resolve issues before customers were affected. As the platform scaled, Gett wanted a single source of truth for support, engineering, and incident management, and turned to New Relic One for observability and incident management.

With New Relic, Gett created a shared operational view and fine-tuned alerts to route incidents directly to the right engineer, reducing noise and speeding response. The result was a drop in mean time to detection from five minutes to under two minutes, helping Gett better protect its 99.5% SLA and resolve service issues faster with New Relic.

Gett

Dani Konstantinovski

Global Tech Support Manager