Case Study: Alkami achieves 1.5M-user scale and sub-200ms response times with New Relic

Financial Institutions Bank on Alkami to Deliver Ultimate Digital Banking Experience to 1.5 Million Users

Alkami Technology, a Plano, Texas–based fintech firm that provides the ORB digital banking platform to banks and credit unions, faced growing pains as customer use shifted to online and mobile channels. Its 70-person development and support team lacked end-to-end visibility into application performance, third‑party dependencies, and scalability, forcing manual, time-consuming debugging that threatened user experience and rapid growth.

Alkami deployed the New Relic platform (APM, Browser, Server, Mobile, Plugins) across development, test and production, with shared dashboards for teams and customers. The result: a core service response time cut from ~2 seconds to under 200 ms, the ability to scale from ~10,000 to over 1.5 million users, lower cost per user, improved SLA compliance, and faster, data‑driven troubleshooting.

Alkami

Sean McElroy

Vice President of IT and Security