Case Study: Fairfax Media achieves faster issue resolution and optimized digital performance with New Relic

Fairfax Media Gives Millions of Readers What They Want with New Relic

Fairfax Media, a leading Australian and New Zealand publisher reaching millions across print, radio and more than 300 websites (≈2 million visitors per day), was racing to complete its digital transformation but lacked deep visibility into site and application performance. Basic monitoring couldn’t show where issues originated or how users experienced the sites, leaving the team unable to guarantee the near‑zero downtime the business requires.

Fairfax deployed New Relic across its infrastructure for end‑to‑end APM, alerts, synthetic user monitoring and Insights to support DevOps and microservices planning. The platform cut diagnosis time from hours to minutes, enabled simulated user journeys and pre‑production testing, and identified underused cloud instances to scale down and save costs—helping Fairfax prioritize work by customer impact and improve overall user experience.

Fairfax Media

Michael Lorant

Senior Systems Engineer