Case Study: Expedia Affiliate Network achieves 50% faster mean-time-to-resolution with New Relic

Expedia Affiliate Network Reduces Mean-Time-to-Resolution by 50% Using New Relic

Expedia Affiliate Network (EAN), part of Expedia Group, rearchitected its on‑prem monolithic platform into cloud‑hosted microservices on AWS to support partners and customers with faster, more modular services. That transition increased monitoring complexity and made full‑stack observability and tighter dev‑ops collaboration essential to reduce incidents and speed troubleshooting.

EAN replaced its legacy monitoring with New Relic’s full‑stack suite (APM, Infrastructure, Insights, Synthetics, Browser, Mobile), trained engineers on the tools, and gained instant visibility into application and infrastructure root causes. The result: mean‑time‑to‑resolution fell by 50%, deployment times dropped from hours to minutes, and the company achieved faster time‑to‑market with more reliable, better‑performing services.

Expedia Affiliate Network

Dale Lovelace

Principal Engineer