Case Study: Elsevier achieves faster issue resolution and improved digital performance with New Relic

Elsevier consolidates tools and moves to the cloud

Elsevier, the global information analytics publisher, was modernizing from a traditional print business into a cloud-based digital operation while migrating thousands of servers to AWS. As its environment grew more complex, Elsevier struggled with inconsistent monitoring tools, limited visibility across infrastructure and applications, and slow troubleshooting that affected performance and user experience. New Relic helped Elsevier by consolidating monitoring across layers, improving visibility, and supporting its DevOps teams with a single view of system-wide performance.

Using New Relic Infrastructure, Synthetics, APM, and Browser, Elsevier could correlate infrastructure, application, and real user experience data to pinpoint issues faster and reduce load times. New Relic also helped lower costs by replacing multiple tools, accelerate issue resolution, and improve collaboration between engineering and operations. The company reported that users in China moved from threatening to cancel contracts to increasing contracts and renewing, showing a clear measurable impact from New Relic.

Elsevier

Matt Reid

Technology Infrastructure and Operations Manager