Case Study: Despegar.com achieves developer visibility, faster error resolution, and reduced operating costs with New Relic

Despegar.com Empowers Developers to Build Better Travel Site

Despegar.com, Latin America’s largest online travel agency, needed better visibility into its applications after moving from a monolithic to a microservices architecture and migrating to Java. With developers and ops in silos and no separate QA team, production issues were a “black box,” making it slow to identify and fix errors and to understand customer-impacting problems.

Despegar implemented New Relic APM, Servers, Custom Dashboards, and Insights across development and production to centralize performance, server, and business metrics. The tools gave developers real-time visibility into application health, sped error detection and resolution, helped detect and block abusive web crawlers to lower operating costs, and enabled monitoring of dozens of apps from a single interface—improving customer experience and developer ownership.

Despegar.com

Nicolas Pla

Technology Manager