Case Study: Delivery Hero achieves real-time system visibility and a 71% Kubernetes cost reduction with New Relic

Delivery Hero scales operations with dashboards and APM

Delivery Hero, the Berlin‑based online food‑ordering platform operating across 40+ countries with more than 250,000 restaurant partners and millions of daily orders, faced a rapid global‑scale challenge: migrate from a monolith to microservices on AWS, absorb acquisitions, and support hundreds of repositories and thousands of developers while maintaining performance and business continuity. The company needed system‑wide, real‑time visibility into application performance and business KPIs to scale reliably and embed a DevOps culture.

Using New Relic APM and Insights, Delivery Hero built cross‑application dashboards and real‑time monitoring for 500+ applications, enabling teams to track technical and business metrics, run migrations safely, and create alerts as they code. This visibility supported infrastructure consolidation and Kubernetes optimization—reducing a major app’s compute usage by 71%—and delivered faster root‑cause insight, cost savings, and improved operational scalability.

Delivery Hero

Mathias Nitzsche

VP of Engineering