Case Study: Darwinbox achieves 40% lower MTTR and 35% fewer errors with New Relic

Darwinbox reduces MTTR by 40% and errors by 35% with New Relic

Darwinbox, an enterprise HCM and HR technology platform in Singapore, needed a more consistent way to monitor its SaaS application, improve user experience, and reduce cloud costs. Before working with New Relic, the team used fragmented open source tools for logs, metrics, and alerts, which slowed troubleshooting, increased downtime, and made it harder to meet service level goals.

Using New Relic Application Performance Monitoring, along with logs, infrastructure, browser monitoring, distributed tracing, and real-user monitoring, Darwinbox improved proactive issue detection and performance tuning. New Relic helped Darwinbox cut MTTR by 40%, reduce errors by 35%, decrease outages by 20%, and achieve 99.99% uptime, while also improving page load times, SEO, developer productivity, and cloud cost optimization.

Darwinbox

Vinodh Basavani

Senior Engineering Manager