Case Study: Constant Contact achieves improved reliability and faster time-to-market with New Relic

Constant Contact Improves Reliability of Its Email Marketing Solutions

Constant Contact, a Waltham, Mass.–based leader in email marketing for small businesses, needed to ensure its SaaS platform remained reliable, available, and easy to use across hundreds of applications, servers, and user interfaces. Engineers were spending significant time troubleshooting production issues that impacted customer experience and delayed feature delivery, and the company needed end-to-end visibility to support a move to DevOps and a future migration to AWS.

Constant Contact implemented New Relic APM, Browser, and Insights to gain full‑stack visibility, using custom attributes, error profiles, alerts, and interactive dashboards to surface customer-impacting issues quickly. The result was a substantial drop in production incidents and shorter impact durations, faster time to market as engineers spent less time firefighting, broader business access to actionable KPIs, and increased confidence for deployments and the planned AWS migration.

Constant Contact

Adam Gelinas

Advisory Software Engineer