Case Study: Confused.com achieves nearly £100,000 in potential annual savings and cuts troubleshooting from days to minutes with New Relic

Confused.com identifies nearly $100,000 in potential annual savings

Confused.com, the UK’s first car-insurance price comparison site, moved its C#/.NET applications to Microsoft Azure and a service-oriented architecture of roughly 200 services. As cloud complexity grew, the company relied on a patchwork of monitoring tools that couldn’t keep up with rapid change, left non-technical stakeholders without clear visibility into business impact, and made troubleshooting slow and cumbersome.

Confused.com deployed New Relic (APM, Browser, Insights, Synthetics, Servers) to consolidate end-to-end monitoring, expose deployment and performance data to non-technical teams, and support a DevOps way of working. The change cut mean time to resolution from days to minutes, enabled developers to see operational impact, and revealed up to £5,000 ($7,800) in potential monthly hosting savings (≈£60,000/year, nearly $100,000), plus clearer links between code changes and revenue.

Confused.com

Andrew Brockway

Head of Infrastructure & Operations