Case Study: Cellulant achieves rapid growth and peak performance with New Relic

Cellulant Turns to AWS and New Relic to Facilitate Rapid Growth and Peak Performance for Its Pan-African Payment Gateway

Cellulant is a pan‑African fintech (≈400 employees, based in Nairobi) that built a payments gateway and marketplace serving millions across 18 countries. Rapid growth and a traffic spike in 2018 exposed weaknesses in its legacy monolithic platform—leading to catastrophic outages—and pushed the company to migrate to AWS while needing better visibility and faster incident response.

Cellulant deployed New Relic (Insights, Infrastructure, APM) to gain end‑to‑end observability across its legacy and cloud stacks; a New Relic engineer helped baseline systems and accelerate the migration while enabling DevOps workflows. The result: 25% lower infrastructure costs, a 50% reduction in mean time to issue resolution, 15× faster throughput and a 2,300% reduction in latency, improving platform resiliency and customer experience.

Cellulant

George Murage

Group Head of Technology Operations