Case Study: Catholic Schools NSW achieves 75% faster issue resolution and improved reliability with New Relic

Catholic Schools NSW Improves Reliability and Productivity After Deploying New Relic

Catholic Schools NSW, which supports 591 schools and more than 30,000 staff across New South Wales, faced growing reliability and trust issues after rapidly expanding its in‑house application portfolio to meet changing funding and legislative requirements. Limited visibility into application and infrastructure performance led to frequent outages, lengthy troubleshooting, and risked incorrect census data and federal funding compliance tied to AU$3.5 billion in government funding.

By deploying New Relic (Infrastructure, APM, Browser) on its Azure environment, the IT team gained immediate visibility, cut mean time to resolution by about 75% (for example, an SQL disk issue was fixed in 30 minutes instead of a week), and boosted on‑time census submissions by 300%. Developers’ reactive work fell from 25–30 hours/week to 2–4, DevOps releases moved from weeks to days, and better right‑sizing of cloud resources saved roughly AU$30,000/year plus AU$23,000/year on a data‑warehouse workload—freeing capacity for new projects and delivering ROI beyond the tool’s cost.

Catholic Schools NSW

Brad Anderson

Information Technology Manager