Case Study: Capillary Technologies boosts uptime and slashes troubleshooting time with New Relic

Capillary Technologies cuts troubleshooting time by 75-80% with New Relic

Capillary Technologies, a leading omnichannel loyalty management platform, faced challenges maintaining uptime and reliability as it rapidly expanded its global infrastructure. With over 800 servers and 120 microservices across multiple regions, their existing monitoring tools were inefficient. They needed a more professional platform to troubleshoot issues and guarantee high availability for their clients, leading them to adopt New Relic.

By implementing New Relic One, Capillary Technologies consolidated its alerting and monitoring under a single platform. This provided the team with full observability, enabling them to identify and resolve issues swiftly. The solution delivered a 75-80% improvement in troubleshooting times, reducing resolution from an hour to just ten minutes. New Relic also helped improve platform stability, increasing uptime from 99.5% to 99.9%, which was critical for their enterprise customers and contributed to revenue growth and an improved Net Promoter Score.

Capillary Technologies