Case Study: Navan achieves 100+ deployments per day with New Relic

Business travel super app Navan reaches 100 deployments per day

Navan, a fast-growing business travel and expense management app, faced increasing complexity as its engineering team relied on multiple monitoring tools that made it hard to pinpoint issues, understand system health, and improve customer experience. The company needed a better way to monitor quality, uptime, and the user journey at scale, and turned to New Relic to unify observability.

With New Relic, Navan consolidated its monitoring into a single platform, shifted to outcome-based and real-time monitoring, and added alerts tied to success metrics and anomalies. As a result, Navan increased deployments from about 10 to 100+ per day, raised proactive identification of customer journey interruptions from 20% to 90%, and used New Relic to catch revenue-impacting issues faster and improve conversion performance.

Navan

Patrick Beckhelm

Director of Observability