Case Study: Boozt.com Improves Site Performance and Customer Experience with New Relic

Boozt Designs Top Online Fashion Experience with Help from New Relic

Boozt.com, a fast-growing Scandinavian online fashion retailer, needed to gain better insight into the performance of its e-commerce websites, mobile apps, and internal systems to support its rapid growth and DevOps approach. High traffic volumes, especially during peak events, made it difficult to monitor the customer experience and optimize their hybrid cloud environment. They turned to the New Relic Software Analytics Platform to replace manual checks and gain actionable data.

By implementing New Relic APM, Browser, Mobile, Server, and Synthetics, Boozt gained comprehensive visibility into its entire digital ecosystem. The solution delivered significant results: a 30% performance improvement on a key webpage helped boost their Net Promoter Score, optimizations to their warehouse system saved the equivalent of one full-time employee, and precise data allowed them to delay a server purchase by six months without impacting performance. New Relic provided the crucial insights needed for Boozt to continuously improve its customer experience and manage costs effectively.

Boozt.com

Aurelijus Valeiša

Web Development Manager